This is not a build-and-hand-off model. JS Technology Solutions builds the system, operates it, and stays accountable for outcomes. Government agencies, senior care operators, healthcare organizations, and enterprise clients. Jonathan Serle leads every engagement directly.
State and local government agencies • Benefits administration • Transportation • Procurement support • Chicago-based, remote-first • eVA Registered • NIGP 91871
The same underlying work applies across government, senior care, healthcare, and enterprise: automate complex workflows, integrate systems that weren't built to talk to each other, and operate the result.
Every engagement follows the same structure. No scope ambiguity. Transparent T&M pricing with annual NTE caps.
We map current systems, procurement constraints, integration requirements, and program timeline. We document the full technical landscape (legacy systems, identity infrastructure, payment systems, security standards) before proposing anything.
We provide written scope with a T&M rate card and annual NTE caps. JS Tech staff are fully-loaded: no additional overhead, G&A, or surprise charges. Jonathan Serle is on every steering committee and risk escalation. No handoffs to junior staff.
We stay engaged post-launch for optimization, issue escalation, and ongoing technical oversight. Government programs don't end at go-live. JS Tech has maintained client relationships for 7+ years on complex institutional engagements.
Rates are fully-loaded. All engagements use T&M with annual NTE caps, compatible with standard Commonwealth and state agency professional services vehicles. Platform licensing is a separate procurement.
Named references available on request. Some client details anonymized per NDA.
Engagement Director on CPS Engagement No. 25-1077. Delivery oversight and systems integration consulting for the Chicago Public Schools Office of Student Transportation. Complex multi-vendor coordination for a high-volume government transportation program serving one of the largest urban school districts in the United States.
Architected a RAG-based platform that ingests operational documents, compliance records, and regulatory standards to surface actionable insights for agency leadership. Built on HIPAA-compliant infrastructure with document AI and predictive analytics. In paid pilot with an early-adopter agency.
Designed and built a Zoho-based billing operations platform for a multi-agency network. Automated invoice generation, payment tracking, and client reporting across 38 agencies in four billing categories. Replaced manual spreadsheet workflows across a distributed organization.
Implemented Odoo ERP consolidating inventory, HR (BambooHR), time tracking (TimeDoctor), and accounting (QuickBooks) into a single system across 12 locations. Replaced a repurposed project management tool. Migrated 7 years of legacy data with zero operational disruption.
Built a custom conversational AI platform to replace a third-party chatbot vendor for a 50-plus facility senior care operator. The new system integrates directly with WelcomeHome CRM, handles tour scheduling, lead qualification, and financial vetting, and captures significantly more lead data per interaction than the incumbent tool. The client retains full ownership and control over the system rather than paying ongoing vendor fees. Currently in active production across multiple facilities.
References available on request. Jonathan Serle is the named principal on all engagements.
Jonathan Serle founded JS Technology Solutions in 2012. He is on every engagement directly: steering committees, architecture decisions, client calls, and delivery accountability. There is no account manager between you and the person doing the work.
The work spans government IT (Chicago Public Schools, VEC PFML), senior care AI (Eden Senior Care chatbot and AP automation platforms), healthcare data and business intelligence (Panacea Healthcare labor analytics), and business operations automation (billing systems, ERP implementations, workflow integration across multi-agency networks). The underlying problem is the same in each: complex workflows, systems that don't talk to each other, and operations that depend on manual work that shouldn't be manual.
JS Tech is eVA registered (NIGP 91871). Jonathan Serle is the named principal and single point of accountability on every contract.
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Government agencies, senior care operators, healthcare organizations, enterprise. The engagement model is the same: JS Technology Solutions builds the system, operates it, and Jonathan Serle stays accountable for outcomes. No account managers. No handoffs.
Contact Jonathan Serle