Choosing a Technology Partner: Seven Questions to Ask Before You Sign
The seven questions that separate reliable technology partners from vendors who overpromise and underdeliver, based on patterns from dozens of engagements.
We build custom software, AI systems, and ERP platforms for senior care operators, healthcare billing companies, and mid-market organizations. 17 years of hands-on engineering. Transparent pricing. No surprises. The founder does the work.
Schedule a Free AssessmentServing organizations from 50+ facility senior care operators to government agencies to Chicago Public Schools. Healthcare is our primary vertical.
These are not aspirational service lines. Each one has production systems behind it.
Every engagement follows the same structure. No scope ambiguity. No billing surprises.
We map your current systems, workflows, and constraints. For healthcare clients, this includes your EHR/EMR landscape, compliance requirements, and vendor relationships. We document everything before proposing anything.
You receive a written scope document with clear pricing: fixed-price for defined deliverables, monthly retainer for ongoing work, or hourly for advisory engagements. If requirements change, the pricing is renegotiated before work continues.
We stay engaged after deployment. The AR Proactive platform ran for 7 years under our ongoing management. We handle monitoring, iteration, and scaling as your operations grow.
Every engagement starts with a written scope document and clear pricing before any work begins. If the scope changes, the pricing is renegotiated. No billing surprises.
Real projects with real metrics. Some client names anonymized per NDA, but we provide references on request.
Replaced an incumbent vendor's rigid decision-tree chatbot with a conversational AI system built on Claude API and Vercel AI SDK. Handles tour scheduling, admission inquiries, Medicare/Medicaid education, and lead qualification with 4-tier urgency scoring. Captures 14 data points per interaction vs. the previous system's 4.
Designed and built a Zoho-based billing operations module for a healthcare medical alert company. Automated invoice generation, payment tracking, and client reporting across 38 agencies in four billing categories. Replaced manual spreadsheet workflows.
Implemented Odoo ERP consolidating inventory, HR (BambooHR integration), time tracking (TimeDoctor), and accounting (QuickBooks) into a single system. Replaced a repurposed Redmine installation. Migrated 7 years of legacy data across all locations.
Architected a RAG-based platform that ingests operational documents, compliance records, and regulatory standards to surface actionable insights for agency leadership. Built on HIPAA-compliant infrastructure with document AI and predictive analytics capabilities. Currently in paid pilot with an early-adopter agency.
We are actively collecting client testimonials. In the meantime, we are happy to provide references on request during the assessment process.
Jonathan Serle founded JS Technology Solutions in 2012 after serving as VP of Engineering at Wondersign, where he led a 10+ person global engineering team, executed a full AWS migration, and built the CI/CD pipeline for an enterprise digital signage platform.
Over the past 17 years, he has built a patient billing SaaS platform that ran for 7 years in production (processing millions in accounts receivable), built an AI operational intelligence platform for public sector agencies, delivered ERP implementations across 12+ locations, and served as the trusted technology advisor to Chicago Public Schools for 7 consecutive years.
When you hire JS Technology Solutions, Jonathan is on every call, every architecture decision, and every deployment. No sales team. No account managers. No junior staff on your project.
Read Full Background →Practical guidance on technology strategy and implementation.
The seven questions that separate reliable technology partners from vendors who overpromise and underdeliver, based on patterns from dozens of engagements.
How technical debt in healthcare IT systems creates compounding operational costs, compliance risks, and patient safety concerns, and a framework for prioritizing remediation.
How professional services firms can automate the proposal-to-invoice lifecycle to reduce administrative overhead, improve utilization tracking, and accelerate cash flow.
Most of our clients come to us after a failed implementation, an outgrown system, or a vendor relationship that stopped working. Book a 30-minute call with Jonathan. You will get a written summary of recommendations whether or not you hire us.
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